Privacy Policy
Last updated: August 2026
Hunter Tree Co ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it and your rights. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
Information you give us. When you request a quote, call us or otherwise get in touch, we may collect your name, phone number, email address, suburb and any details or photos you choose to share about your tree or property.
Information we collect automatically. When you visit our website we may collect standard technical information such as your device type, browser and the pages you view, using cookies and website analytics tools.
How we use your information
- To respond to your enquiry and prepare a quote
- To arrange and carry out the services you request
- To communicate with you about your enquiry or job
- To improve our website and the service we provide
- To meet our legal and record-keeping obligations
Disclosure of your information
We do not sell your personal information. We may share it with trusted service providers who help us run our business and website, such as our online form provider and analytics providers, and where we are required or authorised to do so by law.
Cookies and analytics
Our website may use cookies and similar technologies to help the site work and to understand how it is used. You can manage or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
Storing and protecting your information
We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, and unauthorised access or disclosure. We keep it only for as long as we need it for the purposes above or as required by law.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. You can also contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page, with the date it was last updated shown at the top.
Contact us
For any privacy question or request, get in touch through our contact page.